Contract Review is the first and most important of all other activities of Switron. Adequate care and controls are in place to ensure proper conversion of customer requirements  to our specification.

Scope

This procedure is applicable to marketing and order handling function.

Procedure

Enquiry is received from customers for various variety of switches. These customer specifications are converted in to Switron drawings (std/non-std drgs). These drawings are sent to the customer along with offer for approval. The various changes required by the customer are done. After approval of drawing, purchase orders are received from customers in the following ways:

Written Order

Verbal Order

These orders are converted in to works orders which reflect all the technical specifications. If the requirements are of standard nature, the customer issues PO based on product Code available on the product Catalogue. Each non standard switch is given a unique code. A blank specification sheet has been prepared which can be given to customer to fill in its non-standard requirements.

Customer Complaints

In case of any customer complaint, the same is registered. The nature of complaint is investigated and appropriate corrective and preventive actions are taken. After completion of corrective action, the complaint is closed and the same is enlisted in to the register.

Records